Patient and family bill of rights and responsibilities
Patients and family rights
Receive a copy of “Patient and Family Bill of Rights and Responsibilities” at the earliest possible point from reception Office and receive explanation about any unclear points from the reception staff
Receive comprehensive care, given without discrimination, by competent personnel that reflect consideration of the patient culture , personal values, and beliefs
Have appropriate assessment and management of pain.
Participate in decisions regarding their health care.
Provided with information about their continuing health care needs and the means for meeting them.
Refuse/discontinue the treatment to the extent permitted by law, and to be informed about the potential consequences of their decision.
Ask for a second opinion.
Request a detailed medical report and sick leave notification.
Sign the necessary informed consent prior to the start of any surgery, anesthesia or any other procedures that require consent
Being supported to fully participate in making informed decisions about their care, treatment and procedures.
Being provided with honest and accurate information in a manner they can understand, about their illness, options for treatment, proposed treatment, potential benefits, potential complications, and the likelihood of success of treatment, and respecting their choices.
Being supported in discussing their plan of care with the physician and having all their questions answered.
Patients are provided with all the information regarding the identity and the professional status of his/her treating physician and how to contact him/her.
When a surgery or procedure is performed, the patient/family receives information related to the surgery from the surgeon and information related to anesthesia or sedation from the anesthesiologist.
Receive education based on their healthcare needs, which include, but are not necessarily limited to: the nature of their disease; necessary treatments; infection control practices; safe use of medications, diet, and nutrition; medical equipment use; and preoperative and postoperative care.
Receive education to help them give informed consent, participate in the care process, and understand any financial implications of care choices.
Receive education in easily understandable language, and the provided education is evaluated for effectiveness.
Being oriented about the center Mission and Vision and Scope of service.
The patients and families have the right to receive an initial estimated cost of required services.
The patients and families have the right to obtain an invoice for services rendered.
Complain about their care to the patient complaint coordinator or through suggestion boxes or complaint forms .
Being oriented the available source of care for their condition and other alternative treatment(s) inside or outside the center
Have their privacy protected while receiving services.
Have all information and records pertaining to their medical care treated as confidential except as otherwise governed by the law, or third- party contractual agreement.
Have their medical record confidential, protected from loss or misuse and accessed only by individual(s) involved in their care or by individual(s) authorized by law or regulation.
To be provided with safe care within the environment established in the center.
To be provided with a safety mechanism for protection of their valuables from loss or theft when needed.
To be protected from physical, verbal or psychological assault.
Patient and Family Responsibilities
Dealing with the center staff and other patients in a decent manner and respect their privacy.
Following and respecting the center rules and regulations as regard to:
Following safety and security instructions including – No Smoking, avoiding taking photographs inside the center withoutauthorization.
Maintain the proper use for center properties.
Providing accurate and complete information about their present and past illness history and any change in their health.
Understanding their health problems before giving any consent for treatment or procedure.
Following the instructions and medical order of their treating team and to involve them if they are unable to follow or not willing to follow the treatment plan.
Being responsible for consequences of refusing the treatment.
Keeping and being committed to their appointment, and if they can’t keep the appointment, it is their responsibility to notify the appointment office as early as possible.
Assuming the financial responsibility of paying for all services rendered either through third party payers (insurance company) or being personally liable.