Patients and family rights

• Receive a copy of “Patient and Family Bill of Rights and Responsibilities” at the earliest possible point from reception Office and receive explanation about any unclear points from the reception staff 
• Receive comprehensive care, given without discrimination, by competent personnel that reflect consideration of the patient culture , personal values, and beliefs 
• Have appropriate assessment and management of pain. 
• Participate in decisions regarding their health care. 
• Provided with information about their continuing health care needs and the means for meeting them. 
• Refuse/discontinue the treatment to the extent permitted by law, and to be informed about the potential consequences of their decision. 
• Ask for a second opinion. 
• Request a detailed medical report and sick leave notification. 
• Sign the necessary informed consent prior to the start of any surgery, anesthesia or any other procedures that require consent 
• Being supported to fully participate in making informed decisions about their care, treatment and procedures. 
• Being provided with honest and accurate information in a manner they can understand, about their illness, options for treatment, proposed treatment, potential benefits, potential complications, and the likelihood of success of treatment, and respecting their choices. 
• Being supported in discussing their plan of care with the physician and having all their questions answered. 
• Patients are provided with all the information regarding the identity and the professional status of his/her treating physician and how to contact him/her. 
• When a surgery or procedure is performed, the patient/family receives information related to the surgery from the surgeon and information related to anesthesia or sedation from the anesthesiologist. 
• Receive education based on their healthcare needs, which include, but are not necessarily limited to: the nature of their disease; necessary treatments; infection control practices; safe use of medications, diet, and nutrition; medical equipment use; and preoperative and postoperative care. 
• Receive education to help them give informed consent, participate in the care process, and understand any financial implications of care choices. 
• Receive education in easily understandable language, and the provided education is evaluated for effectiveness. 
• Being oriented about the center Mission and Vision and Scope of service. 
• The patients and families have the right to receive an initial estimated cost of required services. 
• The patients and families have the right to obtain an invoice for services rendered. 
• Complain about their care to the patient complaint coordinator or through suggestion boxes or complaint forms . 
• Being oriented the available source of care for their condition and other alternative treatment(s) inside or outside the center 
• Have their privacy protected while receiving services. 
• Have all information and records pertaining to their medical care treated as confidential except as otherwise governed by the law, or third- party contractual agreement. 
• Have their medical record confidential, protected from loss or misuse and accessed only by individual(s) involved in their care or by individual(s) authorized by law or regulation.
• To be provided with safe care within the environment established in the center.
• To be provided with a safety mechanism for protection of their valuables from loss or theft when needed. 
• To be protected from physical, verbal or psychological assault.

Patient and Family Responsibilities

• Dealing with the center staff and other patients in a decent manner and respect their privacy. 
• Following and respecting the center rules and regulations as regard to: 
  • Following safety and security instructions including – No Smoking, avoiding taking photographs inside the center withoutauthorization. 
  • Maintain the proper use for center properties. 
• Providing accurate and complete information about their present and past illness history and any change in their health. 
• Understanding their health problems before giving any consent for treatment or procedure. 
• Following the instructions and medical order of their treating team and to involve them if they are unable to follow or not willing to follow the treatment plan. 
• Being responsible for consequences of refusing the treatment. 
• Keeping and being committed to their appointment, and if they can’t keep the appointment, it is their responsibility to notify the appointment office as early as possible.
• Assuming the financial responsibility of paying for all services rendered either through third party payers (insurance company) or being personally liable.